Refund and cancellation policy
Refund, cancellation, and rescheduling terms for paid financial-planning consultations offered by Sync Pulse Business Financial Planning in Thailand.
This policy applies to paid consultations and planning engagements booked with Sync Pulse Business Financial Planning Co., Ltd. (TIN 0105579591647). Proposed terms — pending business confirmation of final fee schedules.
Eligibility
Refunds apply to fees paid directly to us for consultation time or packaged planning blocks listed on our consultation page. Third-party platform charges are outside our control.
Cancellation by you
| Notice | Refund |
|---|---|
| 48 hours or more before the scheduled session | Full refund of prepaid fee |
| Less than 48 hours before start | 50% refund; remainder covers reserved planner time |
| No-show without notice | No refund |
Rescheduling once at no charge is available when you notify us at least 24 hours ahead, subject to planner availability.
Cancellation by us
If we cancel (illness, emergency, or scheduling conflict), you may choose a full refund or priority rebooking at no extra cost.
Work already started
For multi-session engagements, fees for completed sessions are non-refundable. Unused prepaid balance for future sessions in the same package is refundable within fourteen days of written request, minus any third-party costs already incurred on your behalf.
Deposits
If a deposit is required to hold calendar time, it is applied to the final invoice. Deposits follow the same cancellation windows above.
How to request a refund
Email info@sync-pulse.digital with your name, session date, and payment reference. We confirm within three business days and process approved refunds to the original payment method within fourteen business days.
Chargebacks
Please contact us before initiating a chargeback so we can resolve scheduling issues directly.
Contact
info@sync-pulse.digital · +66-53-218-634 · 81/4,Nimmanahaeminda Road, 50200 Chiang Mai, Thailand.
Effective 7 October 2026 (proposed).